Sometimes bringing in a computer for repair doesn't get to the root of the problem. There could be issues only detectable at your home or business. Or maybe the problem needs to be fixed immediately and you don't have time for an onsite-call. Our Remote Support Center is your answer. The Remote Sessions can be done from the comfort of your own home, over a secure connection. We do the repairs via the internet. NO technical experience required on your end.
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Call (518)642-5049 now to make an appointment
*Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last four years, you have a working cable or DSL high-speed Internet connection, and your operating system is Microsoft Windows XP or newer.
If you elect to receive remote support, then a Driftek Technician remotely logs on through your high-speed Internet connection to view your computer desktop from a Driftek Computer Systems office. Your Technician stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow your Technician to provide the remote support services.
By electing to receive remote support, you agree to allow your Technician to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer, there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either delete the file or save it for future reference.
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